Workplace Conflict Resolution Training
Conflict management skills are an important part of any management job. Most managers have never had formal conflict management training, though. Therefore, dealing with workplace conflicts presents a challenge that takes up a lot of their time and energy. The good news is that by engaging in conflict resolution training, managers can sharpen their conflict resolution skills and get better at managing conflict within their organizations.
Why Should You Choose Workplace Conflict Resolution Training?
No matter your industry, your team members are counting on you to help them resolve conflict. Your excellent communication skills got you the job as a manager, and everyone is looking to you to apply those skills to conflict management. Customer service agents and retail cashiers should be helpful to customers and help them navigate routine issues, but for the most part, conflict resolution is above their pay grade. Your employees are counting on you to be a leader, and managing workplace conflict is an important component of leadership.
Conflict Resolution Can Occur in Many Workplace Situations
You might not work in an industry where you are likely to encounter belligerent people, but you can encounter workplace conflict in almost any line of work. For example, active listening and problem-solving are useful skills in any management job. You can get better at these skills and other conflict management strategies when you take a conflict resolution training course.
When conflict occurs in a work setting where people work with the same colleagues day after day and year after year, the manager should address it promptly. Unresolved conflict can quickly turn a friendly workplace into an unpleasant and unproductive one. If your team deals directly with customers, then finding a mutually acceptable solution to each customer complaint is all in a day’s work.
What Do You Learn in Conflict Resolution Training?
If you graduated from a college of business, you probably took an organizational behavior class. Therefore, you probably learned about basic mediation concepts. Your professor may have talked in general terms about conflict styles, active listening, creative problem-solving, effective communication, and building positive relationships with coworkers and clients. Once you got to the workplace, though, you probably realized that you still had a lot to learn.
Even if you have a master’s degree and if people who know you in your personal and professional life praise your emotional intelligence, you could still benefit from conflict management training. Resolve offers customized online training for managers and other decision-makers in a wide variety of industries. In our conflict management courses, you will learn how to manage conflict in the situations that you personally encounter in your line of work.
Conflict Management Skills Can Make You a More Effective Manager
Whether you are managing a small business or the human resources department of a large company, improving your communication skills can lead to more effective conflict management on your team and in other areas of your organization. Your improved conflict resolution skills can lead to faster and less stressful problem-solving throughout your team.
A company culture where there is improved communication improves morale throughout the organization. You can model good communication skills or even require team leaders to take a conflict resolution course similar to the conflict resolution workshop that you attended. On the other hand, if you do not address conflicts in your organization and do not empower your employees to address them, then your organization will feel like a hotbed of conflict. This will lead to decreased productivity, employee burnout, and low morale.
Conflict Management Training Is Within Your Reach
You do not have to fly your entire team out to California for the supervisory employees to become more competent in conflict resolution. Resolve offers a variety of formats to make our conflict reduction training courses accessible to the greatest number of people. You can choose an in-person or online format, depending on your company’s needs. Resolve offers synchronous and asynchronous online courses in which participants will learn effective strategies for dealing with conflict at work.
What Is the Best Course for Resolving Conflict at Your Workplace?
In order to reduce the adverse effects of ongoing conflicts at your place of employment, you should choose an appropriate course that focuses on the skills needed to address the particular kinds of conflict that have been occurring at your organization. For example, if the problem is that co-workers keep having misunderstandings or annoying each other simply because they have different styles of communication, then a course that focuses on interpersonal communication could be most beneficial.
If your team is tasked with customer-facing roles, then a course specific to customer service could be the most appropriate for you. You will learn about the most common causes of disputes between customers and businesses. Participants will also learn to keep their emotions in check when dealing with difficult people. Employees will learn to focus on finding solutions to problems that the employees themselves did not create.
Skills Development Courses to Help You Manage Conflict
Your organization will benefit if you take one of our courses and then apply the techniques you have learned when you return to your workplace. It is even better, though, to invest in the professional development of the employees who report to you. If all the employees on your team participate in one of our courses, then they will all learn the tools for preventing and managing conflict. This will increase the productivity of all parties involved.
How Does Our Training Program Work?
Everyone enters the process of participating in our courses with a similar goal, namely, they want to get better at the resolution of conflict within their organizations. Based on several factors, we will help you decide which program among our course offerings is the best for you. For example, you might be struggling with situations where you must bring the parties to a dispute together in the same room to talk out their issues until they arrive at a resolution. In this case, you should take a course where you learn the tools to navigate the mediation process. Mediation is not part of everyone’s job description, though. Some people just need to learn the tools of maintaining respectful relationships with their colleagues and the art of putting aside personal differences in order to foster the development of strong collegial relationships.
Conflict Resolution Is for Introverts, Too
Resolving conflicts at work does not always require you to confront other people or talk publicly about interpersonal conflicts among colleagues. Effective conflict resolution can take place over email conversations, in which no one else is cc’d or bcc’d. Our classes and coaching focus on the specific types of conflicts that you encounter at work. You can even count on us to help you to develop strategies for dealing with a conflict that has been going on between you and another person at your job for a long time.
Leadership Training Can Help You Address Conflict at Your Job
Conflict resolution ability is a hallmark of leadership. If you are new to a management role, then conflict management is probably your Achilles heel. Before you started working in your current position, you only had to worry about disputes that directly involved you. Other people’s conflicts and other people’s emotions were not your problem. Participating in a conflict resolution program with Resolve can help you adjust to your new role and help you get better at handling the process of the resolution of conflicts at work.
What Can Participants Expect From a Conflict Resolution Session?
Depending on which program you choose, you will learn how to navigate the resolution of conflicts that commonly arise in your work environment. There is no one-size-fits-all method of conflict resolution. There are different approaches to conflict resolution, just as there are different approaches to conflict. The staff of Resolve will discuss your situation with you and help you identify your needs and those of the other participants that you want to include in the conflict resolution process.
What Is So Special About Resolve?
The Resolve team brings expertise in workplace psychology and conflict resolution and applies it to your needs and your situation. Our team members have experience as academics, entrepreneurs, and mediators, but helping people have a peaceful experience at work is our true passion. We believe that everyone deserves a work environment where respect and fair treatment rule the day. Very few workplace conflicts are insurmountable. Rather, the problem is that most people are simply left to their own devices when it comes to resolving conflicts at their jobs and have never learned about conflict resolution in the context of a work environment.
The Resolve Difference
The workplace conflict resolution training workshops are vibrant, fun, interactive, and, most importantly, relevant to your experiences and situations at work. They are concise and convenient. Online, in-person, and hybrid formats are available. We also offer one-on-one coaching sessions for leaders. We also have group training programs for entire work teams. We even offer courses where participants come from the same industry but have not met each other before participating in our events.
Contact Resolve and Start Resolving Conflicts
Just a few sessions with resolve will give you the strategies and the confidence you need to address the conflicts that have been causing trouble at your workplace for a long time. No matter how busy you are, you will be able to do your job more effectively if you invest in improving your conflict management skills. Contact Resolve today to talk with our professional trainers.