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About the Author: Jeremy Pollack

Jeremy Pollack, Ph.D. is the founder of Defuse De-Escalation Training, a sister company of Pollack Peacebuilding Systems, the largest workplace conflict resolution training and consulting firm in North America. He actively participates in de-escalation training and consulting initiatives for a variety of industries, from Fortune 500 companies to well-known non-profits. Besides his Ph.D. in Psychology from Grand Canyon University, Jeremy holds a Master’s Degree in Negotiation, Conflict Resolution, and Peacebuilding (NCRP) from California State University, Dominguez Hills. He is also a member of several organizations focused on conflict resolution and peacebuilding, such as the Peaceful Leadership Institute, the Association for Conflict Resolution, and the Division 48 (Division of Peace Psychology) of the American Psychological Association. Jeremy also holds several certifications in the field of training and coaching: he is a Certified Organizational Development Coach (CODC™), a Certified Clinical Trauma Specialist-Individual (CCTS-I™), and an Associate Certified Coach (ACC) under the International Coaching Federation.

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  • Conflict Resolution in Remote Work Environments: Bridging the Virtual Gap

    By Published On: October 13th, 2025

    Remote work has opened the door to flexibility, diverse talent pools, and innovative collaboration. But it also presents unique challenges—especially when [...]

  • Kindness: The Underrated Superpower in Conflict Resolution

    By Published On: September 24th, 2025

    In a world that often feels fast-paced and transactional, kindness can seem like a soft skill, something nice to sprinkle on top when time allows. But in t [...]

  • Mediation vs. Facilitation: Choosing the Right Approach

    By Published On: September 19th, 2025

    When tensions rise in the workplace or during group collaboration, leaders are often faced with a critical question: Should we bring in a mediator or a fac [...]

  • Conflict Fatigue: When You’re Just Tired of Disagreements

    By Published On: August 19th, 2025

    If you've ever thought, "I just can’t deal with one more disagreement," you’re not alone. Conflict fatigue is real—and it's increasingly common in workplac [...]

  • Building a Conflict-Responsive Culture: Systemic Steps for Organizations

    By Published On: August 6th, 2025

    Conflict resolution isn’t just a skill set—it’s a culture. When teams don’t have a shared understanding of how to approach disagreements, small tensions ca [...]

  • Navigating Cross-Cultural Conflict: Strategies for Global Teams

    By Published On: July 24th, 2025

    In a global workplace, diversity is one of our greatest strengths—but it also introduces new layers of complexity when it comes to conflict. What may seem [...]

  • Finding Joy at Work: A Guide for Managers and Their Teams

    By Published On: July 14th, 2025

    In a world where stress, burnout, and disengagement are on the rise, finding joy at work can feel like a luxury—or worse, an unrealistic goal. But what if [...]

  • Conflict Resolution Role Play Scenarios for Training

    By Published On: June 16th, 2025

    Across industries, conflict is a given. It happens in startups and hospitals, remote teams and service floors, and between colleagues who have worked toget [...]

  • Dealing With Difficult Conversations in the Workplace

    By Published On: June 16th, 2025

    Every workplace brings together people with different priorities, personalities, and communication styles. As a result, difficult conversations are inevita [...]