Conflict Resolution Workshops

Rated #1 in the industry for conflict resolution training, Resolve provides custom-built, instructor-led, in-person, and virtual workshops for teams of all sizes and industries.

Conflict Resolution Workshops

Our conflict resolution training is custom-built by experts in the field of workplace conflict management. The conflict management workshop is customized to fit the needs of your organization and can be delivered in person, virtually, or in hybrid models.

Conflict Resolution Training

Through our conflict resolution workshop, learn how to resolve these conflicts best when misinterpretations and miscommunications arise between coworkers.

Conflict Management Training

Learn how to mitigate the risks of ongoing disputes when conflict is predicted or inevitable in the workplace by adopting an effective conflict management style.

De-Escalation Skills Training

Learn how to calm people down when emotions run high and we need to find solutions that work for everyone, utilizing various conflict management styles.

Communication Skills Training

Learn foundational communication techniques, such as active listening, that will help any team member build better relationships at work.

Conflict Coaching

Engage your team in personalized one-on-one coaching to enhance their conflict management and effective communication skills.

Online Training Available

In our conflict resolution workshop, we offer both in-person and online or virtual training workshops to fit the needs of your busy team members.


These are just some of the amazing companies we have worked with over the last decade, earning us a 98% client satisfaction rate year after year.


Unlike most trainers at generalized corporate training firms, all of our trainers are working conflict resolution practitioners. In other words, we are not generalists. We are experts. And we only bring into our conflict resolution workshop techniques and skills that actually work in the real world.

Conflict Resolution Training – Building a Stronger Workforce

conflict resolution workshops

In a perfect world, everyone would get along, and no one would have any problems with other people. In reality, though, conflict is a natural byproduct of the human condition, meaning it can occur anywhere at any time. Workplace conflicts can be destructive and counterproductive, which is why leaders and managers within the workplace must be proactive about identifying and resolving these conflicts swiftly.

Unfortunately, that’s easier said than done, and many businesses struggle with adopting a comprehensive and effective conflict management system. When improper or ineffective tactics are deployed, they can make the problem much worse. That’s where Resolve comes in.

We offer a wide array of conflict resolution services and certifications to help your business thrive. While it’s impossible to prevent all conflicts, what is possible is learning how to resolve them positively.

When handled correctly, workplace conflict can actually lead to growth and change within the organization. So, by viewing conflict as a natural side effect of having a diverse workforce, it’s much easier to address these issues and come to a constructive resolution.

Overall, we prefer to look at conflicts as opportunities for instrumental change. Businesses thrive when they’re constantly growing and adapting, which is why our services are so vital for your organization. From training to coaching to interventions, our conflict resolution workshop encompasses everything conflict-related within your workplace.

What is Conflict Resolution?

workplace conflict trainingConflict resolution is the process of identifying and de-escalating a conflict as it arises. However, comprehensive conflict management strategies go a step further and address issues before they erupt into an argument or altercation. Before the conflict occurs, preventative engagement can go a long way toward maintaining a positive and efficient work environment.

Effective conflict resolution strategies focus on both immediate and long-term goals. Just because the situation has calmed down right now doesn’t mean it won’t escalate again in the future. Failing to address the core issues that result in open conflict can lead to negative outcomes and disruption to your business’s operations.

Several methods can help resolve conflicts and establish a continuing level of stability. Those methods can include:

  • One-on-One Discussions – Those involved in the conflict can speak to managers, supervisors, or trained mediators.
  • Mediation and Arbitration – In some cases, an objective third party may need to step in and facilitate an agreement with those involved. Also, some incidents may require legal arbitration to protect the company and its interests.
  • Conflict Training – If conflicts arise from personal or cultural differences, conflict training can alleviate tensions and help create a more positive and uplifting work environment.

Each unresolved conflict is unique and may require one or multiple tactics to resolve effectively. Because of the nuances involved in workplace conflict, it’s imperative to have ongoing training for upper management so they’re always ready to step in with a plan of action when something occurs.

Overall, you never want to be behind the curve when it comes to resolving conflicts. Waiting until an incident occurs can lead to unintentional side effects, and if left unchecked, these conflicts can derail productivity and undermine the foundation of your business.

Conflict Resolution Services

resolving conflict in the workplace examplesThe core mantra of Resolve is open communication. So, when a conflict arises, we deploy our patented Peacemaking Program.

This conflict management program is designed to open a dialogue with all the affected parties, even those who may not have been directly involved in the conflict. Through a series of interviews, conversations, and coaching sessions, Peacebuilders are able to source the root of the problem and discover what’s going on beneath the surface.

Best of all, we can provide our services in-person or virtually, depending on what works best for your organization. We also discuss matters privately with each party and then host a group discussion to figure out how to handle the situation now and in the future.

Another core element of our Peacemaker Program is our commitment to long-term conflict resolution. We understand that there may be lingering hostility, so we make sure to schedule follow-up appointments and interviews to verify if the resolution is working or needs to be updated.

While our primary focus is workplace conflict resolution training, we offer various training and coaching sessions within this umbrella. So, you can pick and choose the services that make the most sense for your organization.

Benefits of Conflict Resolution Training

Even if you think that your business is running smoothly right now, you never know what the future may hold. Investing in conflict resolution training now can yield some tangible benefits, such as:

More Productive Workforce

Just because conflicts aren’t overt or public doesn’t mean they’re not brewing beneath the surface. In many cases, the foundations for varying conflicts are already established and just waiting for the right circumstances to erupt.

With the right training in place, you can address underlying issues immediately and help foster a more positive and efficient environment. When managers and employees are satisfied with their work and their coworkers, they’re more likely to go above and beyond when necessary.

Also, if and when a conflict does occur, your team, equipped with conflict management skills, will be ready to address it immediately and resolve it with minimal disruption to your operations.

Better Communication and Collaboration

Leader CommunicationOne of the cornerstones of effective conflict resolution is communication, including active listening. All too often, incidents occur because of miscommunications or misunderstandings between individuals. So, while not everyone needs to undergo this kind of training, managers can use what they learn, especially active listening skills, to create a more collaborative workplace.

Collaboration and open communication are beneficial because they allow workers and managers to allocate time and resources where they’re needed most. When employees are siloed and cut off from each other, that can lead to redundancies and inefficiencies within your operations.

Better Legal Protection

Sometimes, conflicts can go beyond arguments and heated exchanges. Physical altercations, discrimination, and sexual harassment are all examples of workplace conflict, and these incidents could require legal action.

If you don’t have a management team with conflict resolution certifications, you could wind up in legal jeopardy if they mismanage the conflict from the beginning. Having these certifications and providing conflict management training shows the company’s commitment to maintaining a positive work environment, and if an incident does lead to legal action, you can prove a precedent of conflict resolution.

Additionally, part of this conflict management training can incorporate how to handle sensitive matters that may affect discrimination or harassment cases, which are crucial aspects of managing workplace conflict. Without knowing how to resolve conflict, managers and mediators could actually make the problem worse.

Building a Conflict Resolution Management System

Even if you don’t have any policies or procedures regarding conflict management right now, it’s relatively easy to create one from scratch to help you in managing conflicts when they arise. Just follow these steps:

Step One: Determine Your Goals

Conflict Resolution for the WorkplaceIdeally, investing in conflict resolution training means that you’re trying to be proactive about facilitating positive interactions among employees, clients, and managers, as well as developing their conflict resolution skills. However, your goal may simply be to have a plan in place for managing conflict when it arises.

Knowing your goals allows you to choose the management system that will work best for your needs. For example, if you want a comprehensive conflict resolution strategy, you may need to train multiple managers and executives in resolving conflict, as well as schedule annual or bi-annual training sessions to keep everyone’s skills sharp and up-to-date.

Step Two: Determine Who Needs Conflict Resolution Training

Realistically, not everyone within the company needs to know how to resolve conflicts as they arise. However, equipping key individuals with conflict resolution skills can be beneficial. You also may not need to train all managers and supervisors in these skills. Here is where coming up with goals can help, as they can guide you to the right management system.

For example, perhaps you may want department heads to undergo comprehensive training while supervisors may attend a class so they can know how to respond and who to contact when something happens. Alternatively, maybe all supervisors need the training to facilitate a smoother and more efficient workforce.

Step Three: Schedule Conflict Resolution Training

conflict management training workshopsOnce you know what you’re trying to achieve with this training and who will take it, you can contact Resolve to facilitate. We offer a wide array of conflict resolution services to meet everyone’s needs and to create a better work environment.

We can also work with you to determine how to ensure long-term success. As we mentioned, annual or bi-annual training can keep everyone up-to-date, as well as ensure that new managers and supervisors are on the same page.

Why Resolve?

When it comes to conflict resolution training, the provider you choose can make a world of difference in effectively showing you ways of resolving conflict. At Resolve, we pride ourselves on offering the best training courses. Here are a few reasons to use our company:

  • Customized Solutions – We don’t take a “one-size-fits-all” approach to conflict resolution. You know what you want, and we can help you achieve your goals as thoroughly as possible.
  • Easy to Scale Up or Down – Conflict resolution training for a Fortune 500 business is different from that for a small business of 12 people. We make sure to accommodate the size and scope of the business to ensure accurate and realistic training that is applicable to realistic situations.
  • Virtual and In-Person Training – We understand that scheduling in-person training can be challenging for all businesses. So, our conflict resolution course offers better flexibility without losing any value.

Contact us today to find out how we can make your conflict resolution goals a reality!


Need your staff better equipped to handle conflict at work? Talk to our team today to learn how we can help!