Conflict Resolution Training – Building a Stronger Workforce
In a perfect world, everyone would get along, and no one would have any problems with other people. In reality, though, conflict is a natural byproduct of the human condition, meaning it can occur anywhere at any time. In the workplace, conflict can be destructive and counterproductive, which is why it’s imperative for leaders and managers within the workplace to be proactive about identifying and resolving these conflicts swiftly.
Unfortunately, that’s easier said than done, and many businesses struggle with adopting a comprehensive and effective conflict resolution system. When improper or ineffective tactics are deployed, they can make the problem much worse. That’s where Resolve comes in. We offer a wide array of conflict resolution services and certifications to help your business thrive. While it’s impossible to prevent all conflicts, what is possible is learning how to resolve them positively.
When handled correctly, workplace conflict can actually lead to growth and change within the organization. So, by viewing conflict as a natural side effect of having a diverse workforce, it’s much easier to address these issues and come to a constructive resolution.
Overall, we prefer to look at conflicts as opportunities for instrumental change. Businesses thrive when they’re constantly growing and adapting, which is why our services are so vital for your organization. From training to coaching to interventions, we can handle everything conflict-related within your workplace.
What is Conflict Resolution?
Conflict resolution is the process of identifying and de-escalating a conflict as it arises. However, comprehensive conflict resolution management goes a step further and addresses issues before they erupt into an argument or altercation. Preventative engagement can go a long way toward maintaining a positive and efficient work environment.
Effective conflict resolution strategies focus on both immediate and long-term goals. Just because the situation has calmed down right now doesn’t mean it won’t escalate again in the future. Failing to address the core issues that result in open conflict can lead to negative outcomes and disruption to your business’s operations.
There are several methods that can help resolve conflicts and establish a continuing level of stability. Those methods can include:
- One-on-One Discussions – Those involved in the conflict can speak to managers, supervisors, or trained mediators.
- Mediation and Arbitration – In some cases, an objective third party may need to step in and facilitate an agreement with those involved. Also, some incidents may require legal arbitration to protect the company and its interests.
- Conflict Training – If conflicts arise from personal or cultural differences, conflict training can alleviate tensions and help create a more positive and uplifting work environment.
Each conflict is unique and may require one or multiple tactics to resolve effectively. Because of the nuances involved in workplace conflict, it’s imperative to have ongoing training for upper management so they’re always ready to step in with a plan of action when something occurs.
Overall, you never want to be behind the curve when it comes to resolving conflicts. Waiting until an incident occurs can lead to unintentional side effects, and if left unchecked, these conflicts can derail productivity and undermine the foundation of your business.
Conflict Resolution Services
The core mantra of Resolve is open communication. So, when a conflict arises, we deploy our patented Peacemaking Program.
This program is designed to open a dialogue with all the affected parties, even those who may not have been directly involved in the conflict. Through a series of interviews, conversations, and coaching sessions, Peacebuilders are able to source the root of the problem and discover what’s going on beneath the surface.
Best of all, we can provide our services in-person or virtually, depending on what works best for your organization. We also discuss matters privately with each party and then host a group discussion to figure out how to handle the situation now and in the future.
Another core element of our Peacemaker Program is our commitment to long-term conflict resolution. We understand that there may be lingering hostility, so we make sure to schedule follow-up appointments and interviews to verify if the resolution is working or needs to be updated.
While our primary focus is conflict resolution training, we offer various training and coaching sessions within this umbrella. So, you can pick and choose the services that make the most sense for your organization.
Benefits of Conflict Resolution Training
Even if you think that your business is running smoothly right now, you never know what the future may hold. Investing in conflict resolution training now can yield some tangible benefits, such as:
More Productive Workforce
Just because conflicts aren’t overt or public doesn’t mean they’re not brewing beneath the surface. In many cases, the foundations for varying conflicts are already established and just waiting for the right circumstances to erupt.
With the right training in place, you can address underlying issues immediately and help foster a more positive and efficient environment. When managers and employees are satisfied with their work and their co-workers, they’re more likely to go above and beyond when necessary.
Also, if and when a conflict does occur, your team will be ready to address it immediately and resolve it with minimal disruption to your operations.
Better Communication and Collaboration
One of the cornerstones of effective conflict resolution is communication. All too often, incidents occur because of miscommunications or misunderstandings between individuals. So, while not everyone needs to undergo this kind of training, managers can use what they learn to create a more collaborative workplace.
Collaboration and open communication are beneficial because they allow workers and managers to allocate time and resources where they’re needed most. When employees are siloed and cut off from each other, that can lead to redundancies and inefficiencies within your operations.
Better Legal Protection
Sometimes, conflicts can go beyond arguments and heated exchanges. Physical altercations, discrimination, and sexual harassment are all examples of workplace conflict, and these incidents could require legal action.
If you don’t have a management team with conflict resolution certifications, you could wind up in legal jeopardy if they mismanage the conflict from the beginning. Having these certifications shows the company’s commitment to maintaining a positive work environment, and if an incident does lead to legal action, you can prove a precedent of conflict resolution.
Additionally, part of this training can incorporate how to handle sensitive matters that may affect discrimination or harassment cases. Without knowing how to resolve these conflicts, managers and mediators could actually make the problem worse.
Building a Conflict Resolution Management System
Even if you don’t have any policies or procedures regarding conflict management right now, it’s relatively easy to create one from scratch. Just follow these steps:
Step One: Determine Your Goals
Ideally, investing in conflict resolution training means that you’re trying to be proactive about facilitating positive interactions among employees, clients, and managers. However, your goal may simply be to have a plan in place for when a conflict does arise.
Knowing your goals allows you to choose the management system that will work best for your needs. For example, if you want a comprehensive conflict resolution strategy, you may need to train multiple managers and executives, as well as schedule annual or bi-annual training sessions to keep everyone’s skills sharp and up-to-date.
Step Two: Determine Who Needs Conflict Resolution Training
Realistically, not everyone within the company needs to know how to resolve conflicts as they arise. However, you also may not need to train all managers and supervisors. Here is where coming up with goals can help, as they can guide you to the right management system.
For example, perhaps you may want department heads to undergo comprehensive training while supervisors may attend a class so they can know how to respond and who to contact when something happens. Alternatively, maybe all supervisors need the training to facilitate a smoother and more efficient workforce.
Step Three: Schedule Conflict Resolution Training
Once you know what you’re trying to achieve with this training and who will take it, you can contact Resolve to facilitate. We offer a wide array of conflict resolution services to meet everyone’s needs and to create a better work environment.
We can also work with you to determine how to ensure long-term success. As we mentioned, annual or bi-annual training can keep everyone up-to-date, as well as ensure that new managers and supervisors are on the same page.
When it comes to conflict resolution training, the provider you choose can make a world of difference. At Resolve, we pride ourselves on offering the best training courses. Here are a few reasons to use our company:
- Customized Solutions – We don’t take a “one-size-fits-all” approach to conflict resolution. You know what you want, and we can help you achieve your goals as thoroughly as possible.
- Easy to Scale Up or Down – Conflict resolution training for a Fortune 500 business is different than that for a small business of 12 people. We make sure to accommodate the size and scope of the business to ensure accurate and realistic training that is applicable to realistic situations.
- Virtual and In-Person Training – We understand that scheduling in-person training can be challenging for all businesses. So, our virtual courses offer better flexibility without losing any value.
Contact us today to find out how we can make your conflict resolution goals a reality!