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About the Author: Jeremy Pollack

Jeremy Pollack, Ph.D. is the founder of Defuse De-Escalation Training, a sister company of Pollack Peacebuilding Systems, the largest workplace conflict resolution training and consulting firm in North America. He actively participates in de-escalation training and consulting initiatives for a variety of industries, from Fortune 500 companies to well-known non-profits. Besides his Ph.D. in Psychology from Grand Canyon University, Jeremy holds a Master’s Degree in Negotiation, Conflict Resolution, and Peacebuilding (NCRP) from California State University, Dominguez Hills. He is also a member of several organizations focused on conflict resolution and peacebuilding, such as the Peaceful Leadership Institute, the Association for Conflict Resolution, and the Division 48 (Division of Peace Psychology) of the American Psychological Association. Jeremy also holds several certifications in the field of training and coaching: he is a Certified Organizational Development Coach (CODC™), a Certified Clinical Trauma Specialist-Individual (CCTS-I™), and an Associate Certified Coach (ACC) under the International Coaching Federation.

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  • Unsatisfied visitor angry about service in cafe shop

    Customer Service Conflict Resolution Guide (Types & Strategies)

    By Published On: September 13th, 2024

    Conflicts arise in every business, but when it comes to customer interactions, how you handle them can make or break your reputation. Customer service conf [...]

  • Man avoiding conflict with two other employees

    Avoiding Conflict Resolution Style: Everything You Need to Know

    By Published On: September 12th, 2024

    Conflict at work is inevitable, but how you handle it can make all the difference. While most professionals lean toward a collaborating conflict style or a [...]

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    Emotional Intelligence in the Workplace: What It Is, Why It’s Crucial

    By Published On: September 11th, 2024

    Emotional intelligence (EI) in the workplace has become a game-changer for teams and leaders alike. Emotionally intelligent people are often more successfu [...]

  • Meeting of healthcare workers

    Conflict Resolution in Nursing Guide (Types & Strategies)

    By Published On: September 10th, 2024

    In high-stress healthcare environments, nurses face a wide range of interpersonal, intrapersonal, and organizational conflicts. These can stem from heavy w [...]

  • Few workplace teammates engaged in a conversation

    Accommodating Conflict Resolution Style: Everything You Need to Know

    By Published On: September 9th, 2024

    In today's fast-paced work environments, conflict management is a critical skill that can significantly impact our relationships and workplace harmony. An [...]

  • Man In A Suit Talking With His Colleague Sitting At A Table

    Active Listening: Definition, Techniques, Examples (2024 Guide)

    By Published On: August 9th, 2024

    Have you ever stopped to consider how much of your day is spent truly listening? Research suggests that while we spend a significant portion of our communi [...]

  • Group Of People With Yellow Shirts On Forming A Circle And Looking Down At The Camera

    19 Conflict Resolution Activities for Students (Kids & Teens)

    By Published On: July 25th, 2024

    Let's face it: Conflict occurs in every part of life, from the classroom to the playground and even at home. Whether it's a disagreement with a friend, a m [...]

  • Woman Sitting In A Yoga Position On A Table With Two People Arguing In The Background

    3 Types of Workplace Conflict & How to Resolve Them Effectively

    By Published On: July 24th, 2024

    Let's face it—conflict is as inevitable in the workplace as coffee spills and Monday morning blues. Whether it's a clash of leadership styles, a disagreeme [...]

  • Woman In A Green Shirt Looking At The Camera And Smiling

    9 Conflict Resolution Skills to Improve Workplace Performance

    By Published On: July 23rd, 2024

    Conflict resolution is the process of bringing disputes to an amicable end, with conflicting parties reaching a mutually satisfying agreement. Disputes ar [...]