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About the Author: Jeremy Pollack

Jeremy Pollack, Ph.D. is the founder of Defuse De-Escalation Training, a sister company of Pollack Peacebuilding Systems, the largest workplace conflict resolution training and consulting firm in North America. He actively participates in de-escalation training and consulting initiatives for a variety of industries, from Fortune 500 companies to well-known non-profits. Besides his Ph.D. in Psychology from Grand Canyon University, Jeremy holds a Master’s Degree in Negotiation, Conflict Resolution, and Peacebuilding (NCRP) from California State University, Dominguez Hills. He is also a member of several organizations focused on conflict resolution and peacebuilding, such as the Peaceful Leadership Institute, the Association for Conflict Resolution, and the Division 48 (Division of Peace Psychology) of the American Psychological Association. Jeremy also holds several certifications in the field of training and coaching: he is a Certified Organizational Development Coach (CODC™), a Certified Clinical Trauma Specialist-Individual (CCTS-I™), and an Associate Certified Coach (ACC) under the International Coaching Federation.

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  • Meeting of healthcare workers

    Conflict Resolution in Nursing Guide (Types & Strategies)

    By Published On: September 10th, 2024

    In high-stress healthcare environments, nurses face a wide range of interpersonal, intrapersonal, and organizational conflicts. These can stem from heavy w [...]

  • Few workplace teammates engaged in a conversation

    Accommodating Conflict Resolution Style: Everything You Need to Know

    By Published On: September 9th, 2024

    In today's fast-paced work environments, conflict management is a critical skill that can significantly impact our relationships and workplace harmony. An [...]

  • Man In A Suit Talking With His Colleague Sitting At A Table

    Active Listening: Definition, Techniques, Examples (2024 Guide)

    By Published On: August 9th, 2024

    Have you ever stopped to consider how much of your day is spent truly listening? Research suggests that while we spend a significant portion of our communi [...]

  • Group Of People With Yellow Shirts On Forming A Circle And Looking Down At The Camera

    19 Conflict Resolution Activities for Students (Kids & Teens)

    By Published On: July 25th, 2024

    Let's face it: Conflict occurs in every part of life, from the classroom to the playground and even at home. Whether it's a disagreement with a friend, a m [...]

  • Woman Sitting In A Yoga Position On A Table With Two People Arguing In The Background

    3 Types of Workplace Conflict & How to Resolve Them Effectively

    By Published On: July 24th, 2024

    Let's face it—conflict is as inevitable in the workplace as coffee spills and Monday morning blues. Whether it's a clash of leadership styles, a disagreeme [...]

  • Woman In A Green Shirt Looking At The Camera And Smiling

    9 Conflict Resolution Skills to Improve Workplace Performance

    By Published On: July 23rd, 2024

    Conflict resolution is the process of bringing disputes to an amicable end, with conflicting parties reaching a mutually satisfying agreement. Disputes ar [...]

  • 5 Tools For A Better Workplace Culture

    By Published On: May 28th, 2024

    5 Tools For A Better Workplace Culture You Can Implement Immediately! After decades of cumulative conflict transformation and peace work within organizat [...]

  • Photo of HR Meeting

    When Human Resources Should Be Involved in Workplace Conflict

    By Published On: May 27th, 2024

    Conflict is a natural part of any workplace. Whether it stems from clashing personalities, differing opinions, or misunderstandings, workplace conflicts c [...]

  • Two Men Sitting At A Table Looking At Each Other

    What is Relationship Conflict: Definition & Examples

    By Published On: May 24th, 2024

    The world of work isn't all harmony and high fives. While collaboration is key to success, disagreements are inevitable. Organizational behavior experts c [...]