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About the Author: Jeremy Pollack

Jeremy Pollack, Ph.D. is the founder of Defuse De-Escalation Training, a sister company of Pollack Peacebuilding Systems, the largest workplace conflict resolution training and consulting firm in North America. He actively participates in de-escalation training and consulting initiatives for a variety of industries, from Fortune 500 companies to well-known non-profits. Besides his Ph.D. in Psychology from Grand Canyon University, Jeremy holds a Master’s Degree in Negotiation, Conflict Resolution, and Peacebuilding (NCRP) from California State University, Dominguez Hills. He is also a member of several organizations focused on conflict resolution and peacebuilding, such as the Peaceful Leadership Institute, the Association for Conflict Resolution, and the Division 48 (Division of Peace Psychology) of the American Psychological Association. Jeremy also holds several certifications in the field of training and coaching: he is a Certified Organizational Development Coach (CODC™), a Certified Clinical Trauma Specialist-Individual (CCTS-I™), and an Associate Certified Coach (ACC) under the International Coaching Federation.

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  • Standing Person Presenting on the Big Projector

    Conflict Resolution Training Material: PDFs, PowerPoint, and More

    By Published On: January 12th, 2024

    Conflict management describes the processes adopted by two or more people involved in a conflict, debate, or simple differences when they reach an agreemen [...]

  • Conflict Resolution Training

    14 Conflict Resolution Training Activities for Learning & Team Building

    By Published On: January 12th, 2024

    The two most important skills any individual should possess include resolving conflict and building trust with others. Even if we are not born with these [...]

  • Two Colleagues Talking

    Conflict Management Styles: The Most Effective + Find Out Yours

    By Published On: November 6th, 2023

    Conflict management is a valuable skill that all leaders should have, but it’s often one that they lack. In many cases, conflict resolution is not somethin [...]

  • Multiple People Standing and Pointing at a Person Who's Sitting in Front of Documents

    How to Mediate Conflict Between Employees: Complete Guide

    By Published On: October 19th, 2023

    Managers deal with workplace conflicts and their resolutions every day. One of the main tasks of a manager is to find solutions to workplace disputes among [...]

  • Co-Workers Arguing While Sitting At a Desk

    5 Real-Life Examples of Workplace Conflict (with Resolutions)

    By Published On: October 19th, 2023

    Interviewers often ask job applicants about their conflict resolution skills and request that they describe workplace conflict examples they have experienc [...]

  • One Person Standing In Front of a Desk With People Listening to Them

    What is Conflict Resolution Training?

    By Published On: July 13th, 2023

    No matter which industry you’re in, conflict is a natural part of the collaborative process. However, while conflicts can threaten or destroy relationships [...]

  • Employees Uniting Hands Over a Table

    5 Most-Used Models For Conflict Resolution in The Workplace

    By Published On: June 11th, 2023

    Many students graduate from business school without learning about conflict resolution models. They learn about the sectors in which they plan to work and [...]

  • One-On-One Meeting of Employee and Leader

    6 Common Interview Questions And Answers About Conflict Resolution

    By Published On: June 7th, 2023

    Being good at answering job interview questions is not the same as being good at your job. It is important to take job interview questions seriously, thou [...]

  • conflict resolution with employees

    9 Ways Managers Can Handle Conflict Resolution With Employees

    By Published On: February 10th, 2023

    As a manager, a big part of the position is managing relationships between employees and yourself. Everyone has different management styles, which don't al [...]