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About the Author: Jeremy Pollack

Jeremy Pollack, Ph.D. is the founder of Defuse De-Escalation Training, a sister company of Pollack Peacebuilding Systems, the largest workplace conflict resolution training and consulting firm in North America. He actively participates in de-escalation training and consulting initiatives for a variety of industries, from Fortune 500 companies to well-known non-profits. Besides his Ph.D. in Psychology from Grand Canyon University, Jeremy holds a Master’s Degree in Negotiation, Conflict Resolution, and Peacebuilding (NCRP) from California State University, Dominguez Hills. He is also a member of several organizations focused on conflict resolution and peacebuilding, such as the Peaceful Leadership Institute, the Association for Conflict Resolution, and the Division 48 (Division of Peace Psychology) of the American Psychological Association. Jeremy also holds several certifications in the field of training and coaching: he is a Certified Organizational Development Coach (CODC™), a Certified Clinical Trauma Specialist-Individual (CCTS-I™), and an Associate Certified Coach (ACC) under the International Coaching Federation.

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  • One-On-One Meeting of Employee and Leader

    6 Common Interview Questions And Answers About Conflict Resolution

    By Published On: June 7th, 2023

    Being good at answering job interview questions is not the same as being good at your job. It is important to take job interview questions seriously, thou [...]

  • conflict resolution with employees

    9 Ways Managers Can Handle Conflict Resolution With Employees

    By Published On: February 10th, 2023

    As a manager, a big part of the position is managing relationships between employees and yourself. Everyone has different management styles, which don't al [...]

  • how to handle conflict with a coworker

    9 Tips On How To Handle Conflict With A Co-Worker

    By Published On: February 9th, 2023

    Workplace relationships can be a mixed bag, particularly because you're not in charge of who you work with and when. Ideally, you'll get along with all of [...]

  • Communication Training for Leaders

    What’s Involved In Communication Training For Leaders?

    By Published On: February 6th, 2023

    Communication is an essential component of any business operation as it ensures everything runs as smoothly as possible. However, while it's crucial for ev [...]

  • One Person Standing In Front of a Desk With People Listening to Them

    Sure Signs Of Effective Leadership Communication

    By Published On: February 4th, 2023

    Leadership is both an objective and a state of mind. Leaders can come in all shapes, sizes, and skill levels, but the best leaders all share one thing in c [...]

  • conflict resolution certificate

    Is It Necessary To Earn A Conflict Resolution Certificate?

    By Published On: January 25th, 2023

    Whether your business is large or small, you’ll likely encounter various conflicts from time to time. Often, these conflicts can be resolved quickly, but s [...]

  • Co-Workers Arguing While Sitting At a Desk

    Top 9 Resolving Conflict In The Workplace Examples

    By Published On: January 23rd, 2023

    In the workplace, most of us understand the innate need for conflict resolution training. However, while it’s easy to talk about conflict in an abstract se [...]

  • Conflict Resolution for the Workplace

    Top 9 Strategies for Conflict Resolution In The Workplace

    By Published On: January 18th, 2023

    No matter the industry or the type of workplace you have, conflicts will invariably arise from time to time. In most cases, these conflicts won’t interrupt [...]

  • A Person Looking at Documents With Two People at a Desk Behind Them Talking

    The Fundamental Connection Between Leaders And Communication

    By Published On: January 16th, 2023

    Leaders and communication should go hand in hand but sometimes leaders need to learn how to effectively communicate better. Leadership requires many specif [...]