
In a world where stress, burnout, and disengagement are on the rise, finding joy at work can feel like a luxury—or worse, an unrealistic goal. But what if joy isn’t a bonus that happens when everything goes perfectly? What if it’s something we can intentionally cultivate, even in challenging environments?
At Pollack Peacebuilding Systems, we believe joy at work isn’t just possible—it’s essential. And it starts with the people who shape the culture every day: managers and their teams.
Joy is More Than Perks
Joy at work doesn’t come from foosball tables or free snacks. It comes from meaningful connection, purpose, and a sense of psychological safety. These are all human needs that can be fostered in any organization—whether you’re working from a high-rise or your kitchen table.
The path to joy begins when people feel seen, heard, and valued. When communication breaks down or conflict goes unresolved, it creates distance and erodes trust. But when leaders invest in open dialogue and shared problem-solving, they create a space where people want to show up.
Managers Set the Tone
As a manager, you have the unique ability to set the emotional climate of your team. That doesn’t mean you’re responsible for everyone’s feelings—but your approach matters.
Here are a few ways you can foster more joy at work:
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Model honest and respectful communication. Your tone and willingness to be transparent invite others to do the same.
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Celebrate progress, not just results. Recognizing effort and growth helps employees feel encouraged and motivated.
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Create room for autonomy. When people have ownership of their work, it fosters a sense of purpose and pride.
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Be approachable when conflict arises. Conflict isn’t inherently bad—it’s how we handle it that matters. When employees know you’ll listen without judgment, they’re more likely to bring issues forward before they escalate.
Employees Thrive with Clarity and Connection
Employees also play a powerful role in creating a joyful workplace. When team members feel empowered to voice ideas, give feedback, and resolve conflicts constructively, it strengthens the whole group.
A few ways employees can contribute to a joy-filled culture:
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Engage in active listening. Joy grows when people feel heard and understood.
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Practice gratitude and encouragement. A simple “thank you” or “great job” can shift someone’s whole day.
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Speak up with care. Disagreements are natural. The goal isn’t to avoid them—but to handle them with kindness and clarity.
Training for a Joyful Workplace
At Pollack Peacebuilding, we offer training and coaching designed to support both managers and employees in building the communication skills necessary for lasting workplace joy. From conflict resolution to leadership development, our approach emphasizes practical tools and compassionate strategies that foster trust, engagement, and—yes—joy.
We’ve seen firsthand how shifting just a few relational dynamics can dramatically change the culture of a team. When people know how to navigate differences, set clear expectations, and restore trust, joy becomes not just a possibility—but a powerful outcome.
Let’s Build Joy Together
Joy at work isn’t a one-time fix. It’s something we practice, together. Whether you’re leading a team or contributing as a teammate, your willingness to grow and connect helps build a better workplace for everyone.
Ready to bring more joy to your organization? Let’s talk. Pollack Peacebuilding is here to help you create a culture where people feel safe, supported, and excited to do their best work.

About the Author: Jeremy Pollack
Jeremy Pollack, Ph.D. is the founder of Defuse De-Escalation Training, a sister company of Pollack Peacebuilding Systems, the largest workplace conflict resolution training and consulting firm in North America. He actively participates in de-escalation training and consulting initiatives for a variety of industries, from Fortune 500 companies to well-known non-profits. Besides his Ph.D. in Psychology from Grand Canyon University, Jeremy holds a Master’s Degree in Negotiation, Conflict Resolution, and Peacebuilding (NCRP) from California State University, Dominguez Hills. He is also a member of several organizations focused on conflict resolution and peacebuilding, such as the Peaceful Leadership Institute, the Association for Conflict Resolution, and the Division 48 (Division of Peace Psychology) of the American Psychological Association. Jeremy also holds several certifications in the field of training and coaching: he is a Certified Organizational Development Coach (CODC™), a Certified Clinical Trauma Specialist-Individual (CCTS-I™), and an Associate Certified Coach (ACC) under the International Coaching Federation.