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About the Author: Jeremy Pollack

Jeremy Pollack, Ph.D. is the founder of Defuse De-Escalation Training, a sister company of Pollack Peacebuilding Systems, the largest workplace conflict resolution training and consulting firm in North America. He actively participates in de-escalation training and consulting initiatives for a variety of industries, from Fortune 500 companies to well-known non-profits. Besides his Ph.D. in Psychology from Grand Canyon University, Jeremy holds a Master’s Degree in Negotiation, Conflict Resolution, and Peacebuilding (NCRP) from California State University, Dominguez Hills. He is also a member of several organizations focused on conflict resolution and peacebuilding, such as the Peaceful Leadership Institute, the Association for Conflict Resolution, and the Division 48 (Division of Peace Psychology) of the American Psychological Association. Jeremy also holds several certifications in the field of training and coaching: he is a Certified Organizational Development Coach (CODC™), a Certified Clinical Trauma Specialist-Individual (CCTS-I™), and an Associate Certified Coach (ACC) under the International Coaching Federation.

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  • Two Women With Their Laptops Sitting Next To Each Other And Looking Angry

    Substantive Conflict at Work: Definition & Why It Can Be Productive

    By Published On: November 18th, 2024

    In every organization, different viewpoints are inevitable. These differences can lead to various forms of workplace conflict, including personality confli [...]

  • Few workplace teammates engaged in a conversation

    15 Examples of Problem-Solving Skills to Improve in the Workplace

    By Published On: November 17th, 2024

    In today’s fast-paced world, problem-solving skills are not just a desirable asset—they are essential. Whether navigating daily workplace challenges or tac [...]

  • Closeup of a woman with arms crossed avoiding conflict with employees in the background

    Conflict Management vs. Conflict Resolution: Learn the Difference

    By Published On: November 16th, 2024

    Conflicts are a natural part of human interaction, whether in our personal lives, professional environments, or social settings. Understanding and addressi [...]

  • Closeup of a woman with arms crossed avoiding conflict with employees in the background

    What Is Dysfunctional Conflict & How to Resolve It (3 Examples)

    By Published On: October 10th, 2024

    Dysfunctional conflict in the workplace is more than just a disagreement. This type of conflict can disrupt productivity and damage relationships. While fu [...]

  • Two managers engaging in a conversation while looking at a tablet

    Compromising Conflict Resolution Style: Everything You Need to Know

    By Published On: October 9th, 2024

    The compromising conflict management style is a practical approach to resolving disputes by meeting in the middle. It is one of the five conflict managemen [...]

  • Workplace employees having a brainstorming session in a conference room

    Nonverbal Communication at Work: Why It Matters + 4 Examples

    By Published On: October 8th, 2024

    Non-verbal communication profoundly affects how we interact with others. From a slight smile to direct eye contact, the nonverbal signals we send can shape [...]

  • Unsatisfied visitor angry about service in cafe shop

    Customer Service Conflict Resolution Guide (Types & Strategies)

    By Published On: September 13th, 2024

    Conflicts arise in every business, but when it comes to customer interactions, how you handle them can make or break your reputation. Customer service conf [...]

  • Man avoiding conflict with two other employees

    Avoiding Conflict Resolution Style: Everything You Need to Know

    By Published On: September 12th, 2024

    Conflict at work is inevitable, but how you handle it can make all the difference. While most professionals lean toward a collaborating conflict style or a [...]

  • emotional intelligence infographics or mind map sketch in a spiral notebook, career and personal development concept

    Emotional Intelligence in the Workplace: What It Is, Why It’s Crucial

    By Published On: September 11th, 2024

    Emotional intelligence (EI) in the workplace has become a game-changer for teams and leaders alike. Emotionally intelligent people are often more successfu [...]