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About the Author: Jeremy Pollack

Jeremy Pollack, Ph.D. is the founder of Defuse De-Escalation Training, a sister company of Pollack Peacebuilding Systems, the largest workplace conflict resolution training and consulting firm in North America. He actively participates in de-escalation training and consulting initiatives for a variety of industries, from Fortune 500 companies to well-known non-profits. Besides his Ph.D. in Psychology from Grand Canyon University, Jeremy holds a Master’s Degree in Negotiation, Conflict Resolution, and Peacebuilding (NCRP) from California State University, Dominguez Hills. He is also a member of several organizations focused on conflict resolution and peacebuilding, such as the Peaceful Leadership Institute, the Association for Conflict Resolution, and the Division 48 (Division of Peace Psychology) of the American Psychological Association. Jeremy also holds several certifications in the field of training and coaching: he is a Certified Organizational Development Coach (CODC™), a Certified Clinical Trauma Specialist-Individual (CCTS-I™), and an Associate Certified Coach (ACC) under the International Coaching Federation.

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  • Man In A White Shirt In Between Two People Arguing

    Compromising Conflict Style: What It Is, Benefits, and Examples

    By Published On: February 18th, 2025

    Conflict is something we all experience, whether at work, in school, or in personal relationships. When handled well, it can lead to growth and stronger bo [...]

  • Businesswoman meditating at workplace, avoiding problems at work

    How to Promote Positivity in the Workplace: Strategies & Examples

    By Published On: February 17th, 2025

    The workplace is where people spend a significant portion of their lives, with the average individual working around 90,000 hours over their lifetime. Cons [...]

  • Confident mature business professional woman talking to younger female colleague at office table, speaking, gesturing, teaching, explaining work tasks. Elder mentor training intern

    What is Structural Conflict in the Workplace and How to Resolve It

    By Published On: February 13th, 2025

    Conflict in the workplace is inevitable, but not all conflicts are the same. While some disagreements are personal, others are rooted in the very structure [...]

  • People, hands and fist bump in workplace for teamwork, collaboration and solidarity with synergy. Employee, circle and trust for strategy, partnership with support, diversity and mission in warehouse

    How to Leverage Constructive Conflict into Peace & Productivity

    By Published On: February 12th, 2025

    The workplace is ripe with various types of conflict. Whenever people with different opinions collaborate to reach a common goal, disagreements are bound t [...]

  • Two Women With Their Laptops Sitting Next To Each Other And Looking Angry

    Substantive Conflict at Work: Definition & Why It Can Be Productive

    By Published On: November 18th, 2024

    In every organization, different viewpoints are inevitable. These differences can lead to various forms of workplace conflict, including personality confli [...]

  • Few workplace teammates engaged in a conversation

    15 Examples of Problem-Solving Skills to Improve in the Workplace

    By Published On: November 17th, 2024

    In today’s fast-paced world, problem-solving skills are not just a desirable asset—they are essential. Whether navigating daily workplace challenges or tac [...]

  • Closeup of a woman with arms crossed avoiding conflict with employees in the background

    Conflict Management vs. Conflict Resolution: Learn the Difference

    By Published On: November 16th, 2024

    Conflicts are a natural part of human interaction, whether in our personal lives, professional environments, or social settings. Understanding and addressi [...]

  • Closeup of a woman with arms crossed avoiding conflict with employees in the background

    What Is Dysfunctional Conflict & How to Resolve It (3 Examples)

    By Published On: October 10th, 2024

    Dysfunctional conflict in the workplace is more than just a disagreement. This type of conflict can disrupt productivity and damage relationships. While fu [...]

  • Workplace employees having a brainstorming session in a conference room

    Nonverbal Communication at Work: Why It Matters + 4 Examples

    By Published On: October 8th, 2024

    Non-verbal communication profoundly affects how we interact with others. From a slight smile to direct eye contact, the nonverbal signals we send can shape [...]