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About the Author: Jeremy Pollack

Jeremy Pollack, Ph.D. is the founder of Defuse De-Escalation Training, a sister company of Pollack Peacebuilding Systems, the largest workplace conflict resolution training and consulting firm in North America. He actively participates in de-escalation training and consulting initiatives for a variety of industries, from Fortune 500 companies to well-known non-profits. Besides his Ph.D. in Psychology from Grand Canyon University, Jeremy holds a Master’s Degree in Negotiation, Conflict Resolution, and Peacebuilding (NCRP) from California State University, Dominguez Hills. He is also a member of several organizations focused on conflict resolution and peacebuilding, such as the Peaceful Leadership Institute, the Association for Conflict Resolution, and the Division 48 (Division of Peace Psychology) of the American Psychological Association. Jeremy also holds several certifications in the field of training and coaching: he is a Certified Organizational Development Coach (CODC™), a Certified Clinical Trauma Specialist-Individual (CCTS-I™), and an Associate Certified Coach (ACC) under the International Coaching Federation.

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  • Two colleagues converse about layoffs in a stylish office environment.

    Conflict Resolution Role Play Scenarios for Training

    By Published On: June 16th, 2025

    Across industries, conflict is a given. It happens in startups and hospitals, remote teams and service floors, and between colleagues who have worked toget [...]

  • Two neighbors engaged in a heated argument outdoors. Neither one backing down due to pride, believing they are correct.

    Dealing With Difficult Conversations in the Workplace

    By Published On: June 16th, 2025

    Every workplace brings together people with different priorities, personalities, and communication styles. As a result, difficult conversations are inevita [...]

  • Multiple Hands Forming a Circle Together

    Conflict Resolution Strategies for Team Leaders and Managers

    By Published On: May 27th, 2025

    Conflict doesn’t wait for a convenient moment or the best time for your business operations. When you’re leading a team, the way you decide to respond shap [...]

  • Businesswoman is having a heated conversation on her smartphone, leaning on her desk and looking frustrated and angry

    Conflict Resolution Techniques for Remote Teams

    By Published On: May 27th, 2025

    Remote work has transformed the way teams collaborate from the traditional face-to-face interactions, and that means we are seeing a change in how conflict [...]

  • Two colleagues converse about layoffs in a stylish office environment.

    How to Handle Toxic Employees and Workplace Conflict

    By Published On: May 27th, 2025

    Toxic behaviors can quietly spread through a team until morale, trust, and productivity start breaking down. Whether it’s persistent gossip, passive-aggres [...]

  • Bad work. Angry female boss holding a meeting with her employees

    8 Examples of Leadership Weaknesses and How to Address Them

    By Published On: March 14th, 2025

    Every leader wants to succeed. However, not everyone in a leadership position is equipped with the right leadership skills to manage a team effectively. So [...]

  • Man In A White Shirt In Between Two People Arguing

    Compromising Conflict Style: What It Is, Benefits, and Examples

    By Published On: February 18th, 2025

    Conflict is something we all experience, whether at work, in school, or in personal relationships. When handled well, it can lead to growth and stronger bo [...]

  • Businesswoman meditating at workplace, avoiding problems at work

    How to Promote Positivity in the Workplace: Strategies & Examples

    By Published On: February 17th, 2025

    The workplace is where people spend a significant portion of their lives, with the average individual working around 90,000 hours over their lifetime. Cons [...]

  • Confident mature business professional woman talking to younger female colleague at office table, speaking, gesturing, teaching, explaining work tasks. Elder mentor training intern

    What is Structural Conflict in the Workplace and How to Resolve It

    By Published On: February 13th, 2025

    Conflict in the workplace is inevitable, but not all conflicts are the same. While some disagreements are personal, others are rooted in the very structure [...]